10 exam-style questions with answers and explanations, straight from our 1,030-question bank. Tap an answer to check yourself. When you're ready, take the scored version in the free practice test.
These 10 free CPC questions are organized by exam domain, so you can see how each part of the Certified Preplanning Consultant blueprint is tested. Reveal the answer and explanation under each question.
A consumer says, "I want my family to know my wishes, but I do not want to make every decision today." What is the consultant's best approach?
Correct answer: B - Explain that preplanning can include documenting preferences and educating the family over time
A family requests a direct cremation arrangement and asks whether they must purchase a traditional casket before cremation can occur. Which response best reflects Funeral Rule requirements?
Correct answer: B - The family may select an alternative container option for direct cremation
A consumer requests funeral prices by telephone before deciding whether to visit a funeral home. What should the consultant understand?
Correct answer: A - Price information requests by telephone should be handled according to Funeral Rule requirements
A preplanning consultant discovers that a client's previous agreement contains an error in listed merchandise. The client is upset and asks what should happen next. Which action best aligns with CPC ethical expectations?
Correct answer: C - Review the concern, explain the agreement clearly, and work toward a fair resolution
A consultant tells a family, "This package is the only responsible choice for everyone in your situation." Which ethical concern is most relevant?
Correct answer: B - Potentially misleading or coercive representation
A consultant explains that a preneed arrangement may involve money placed into a trust arrangement or a policy-based funding method. Which categories are being described?
Correct answer: A - Trust funding and insurance funding
After an arrangement conference, which document most directly records the goods and services the consumer selected?
Correct answer: B - Statement of Funeral Goods and Services Selected
A client says, "I am worried my children will argue about my wishes." Which response demonstrates attentive listening?
Correct answer: C - It sounds like family communication is an important concern; let's discuss your wishes
A family contacts a funeral home because they have questions about a preneed agreement. Which action best supports trust?
Correct answer: A - Respond promptly, clarify the agreement, and address the concern respectfully
A family is unsure which options fit their goals and budget. The consultant asks about values, preferences, and priorities before presenting choices. This approach is:
Correct answer: A - Consultative sales
The CPC exam also covers these domains. Drill them in the full free practice test:
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